Police Contact Enquiry Officers

Our Front Counter Team is the face of Hampshire & Isle of Wight Constabulary. Based across 19 police stations, our police contact enquiry officers provide vital support to the public and our internal teams – offering reassurance, guidance, and a professional service at every interaction.

Whether someone walks through the door needing help, calls for advice, or submits a report online, the Front Counter Team are there to assess their needs, gather information, and ensure they receive the right support.

As a police contact enquiry officer, you’ll play a key role in keeping our communities safe. Responsibilities include:

• Receiving and assessing enquiries, crime reports and intelligence from the public, partner agencies and police colleagues
• Supporting victims through face‑to‑face conversations, telephone call‑backs and online reporting systems
• Identifying risk, gathering information and determining the safest and most appropriate response
• Recording accurate information across a wide range of police systems
• Maintaining station security and carrying out visitor identification checks
• Booking and managing fingerprint appointments, and providing fingerprints to approved organisations
• Coaching and mentoring colleagues when required

Every day brings something different – from helping vulnerable people to supporting frontline policing.

We’re seeking individuals who can stay calm under pressure, communicate clearly, and provide a high‑quality service in a busy environment. You should have:

• QCF Level 2 qualification or equivalent experience
• Strong customer service or public‑facing experience
• Confidence handling sensitive and confidential information
• Good IT skills, including Microsoft Windows applications
• Experience producing accurate written documentation
• A full UK driving licence
• The ability to assess information critically and make sound decisions

If you’re someone who enjoys helping others and thrives in a varied role, this could be the perfect fit.

Working with us means joining a supportive team with access to a wide range of benefits, including:

• 24 days annual leave
• Competitive pension scheme
• Wellbeing support, including the Employee Assistance Programme
• Discounts on retail, food and leisure through Hampshire Police Leisure & Sports and Blue Light Card
• Opportunities for development, progression and secondments

This is more than a job – it’s a chance to make a real difference in your community.

If you have any questions about police staff recruitment, please email police.recruitment@hampshire.police.uk

Alternatively, please call us on 023 80 451611. This phone line is staffed 08:30-16:30, Monday to Friday (with a voicemail facility outside of these hours).