Contact Management
We are currently recruiting for Contact Management Centre Officers and Police Controllers
Working in Contact Management
Contact Management deals with all incoming contact from members of the public via 101, 999, online channels and at police front counters (stations).
Working as part of frontline policing, we are often contacted by members of the public who are vulnerable, have been a victim of crime, are scared, or experiencing the worst day of their life so far. It is our job to support every person, regardless of their background, to ensure that they get the help they need.
Hear more about what it is like to work in the control room from a Police Controller.
The role of Contact Management Centre (CMC) Officer
- Our Contact Management Centres are location at Southampton Central Police Station and Portsmouth Investigation Centre.
- CMC Officers handle emergency 999 and non-emergency 101 calls, risk assess each call and decide on the best course of action, create incidents for deployment and receive reports of incidents and crimes via the online reporting system
The role of Police Controller
- Our police control room is located at Netley in Hampshire
- As well as handling emergency 999 calls, Police Controllers risk assess police incidents, prioritise deployment of resources and dispatch police resources via the radio.
What does it take to work in Contact Management
- Calmness – Can you cope with someone screaming at you for help?
- Level-headed – Can you recognise that someone is behaving in a certain way through fear or anxiety?
- Confidence making difficult decisions – Can you apply common sense, sound judgement and adhere to policing procedure?
- Ability to manage multiple demands – Can you think strategically, identify risk and prioritise your workload?
- Communication – can you articulate yourself both verbally and in writing?
- Resilience
Application process
- Step 1: Submit an online application, completing our pre-screen questions and attaching a CV.
- Step 2: Attendance at an online awareness session.
- Step 3: In-person assessment day.
- Step 4: If you are successful at the assessment day, you will be issued with a conditional offer to start your pre-employment checks. This will include right to work documents, references, vetting and medical.
- Step 5: Once you have cleared pre-employment checks and a start date has been agreed, you will be issued with a firm offer of employment
Contact us
If you have any questions, please contact police.recruitment@hampshire.police.uk and we would be happy to help. Alternatively, please call us on 023 8045 1611.
Meet the Team
Click on the images below to get to know our Contact Management and Police Controller team. Discover the challenges they tackle, what inspired them to join policing, and what drives their passion for the job.
Naomi
Contact Management